Gold Abaya with Stoller

At Bella Aura, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help with an easy return and refund process.

Eligibility for Returns

• Items must be returned within 7 days of delivery.
• Products must be unused, unwashed, and in original packaging with all tags attached.
• For hygiene reasons, lingerie, nightwear, and undergarments cannot be returned once opened unless defective or incorrect.

Refund Process

Once we receive your returned item, our team will inspect it. If approved, your refund will be processed within 7–10 business days. Refunds are issued via the original payment method or through bank transfer.

Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons, including:

• Opened lingerie or undergarments
• Sale or clearance items (unless defective)

Exchanges

If you received the wrong size or defective product, we will gladly replace it at no additional cost.

Contact for Returns

To initiate a return, please contact us at:

Email: bellaaura512@gmail.com
Phone: +92 331 2000510

Welcome to Bella Aura. By using our website and purchasing our products, you agree to comply with the following terms and conditions. Please read them carefully before placing an order.

General

• Bella Aura reserves the right to update or modify these terms at any time without prior notice.
• All content, images, and materials on this website are the intellectual property of Bella Aura and may not be copied or used without permission.

Orders & Payments

• All orders are subject to acceptance and availability.
• We currently offer Cash on Delivery (COD) across Pakistan. Additional payment options may be introduced in the future.

Shipping

Delivery times may vary based on location. Bella Aura is not responsible for delays caused by courier services, strikes, or natural circumstances.

Returns & Refunds

Returns are accepted under our Return & Refund Policy. Please review the policy carefully before initiating a return.

Product Disclaimer

While we make every effort to display product colors accurately, variations may occur due to screen settings and photography lighting.

Limitation of Liability

Bella Aura shall not be held responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.

Contact

For any queries regarding these terms, please contact us at:

Email: bellaaura512@gmail.com
Phone: +92 331 2000510